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FAQ

Frequently Asked Questions & Search

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What does the CAD Team do?

We offer concept creation, 3D model creation, 3D rendering, 3D animation, technical/engineering drawings, AR filter & 3D Shopping features. We cater to various industries such as a jewellery, fashion, architecture, industrial design, furniture and game design. These services are used to streamline manufacturing, marketing or advertisement, film and more.

Where is your company located?

We are located in the busy & bustling city of Johannesburg, Sandton. We are an online based company. However, we do host virtual business consultations & in-person business meetings when required.

We have an in-house 3D modeler, why consider outsourcing?

The difference lies in time, cost and resource management:

  • We can be your backup in high season.
  • We take up large-scale projects and deliver results within short term.
  • Your project routine is our passion – we’ll be delighted to save you from it.
  • We give way better value for money: you don’t have to pay us holidays or sick leaves, corporate trainings, rent equipment and think of how to keep us busy when there are no projects.
  • Our workflow is easy: Project Managers take care of all the intricacies and connections between teams, so all you need to do is to receive the final result.
  • We offer all 3D related skills, rather than just one specialty.
We used to work with photographs & manufacture by hand. How can we benefit from switching to 3D processes?

3D imagery provides you with high-quality product imagery in any number - without the costs of photoshoots, prototypes creation, shipping to locations, décor rent and storing, photographers, equipment.

Moreover, photorealistic quality and easy workflow gives you the following benefits:

  • You can always ask for more views of the 3D model/project.
  • You can change any details about the model/renders
  • See all customization options of your product without manufacture.
  • Product 3D models can be reused in online and offline marketing, PR activities.
  • Ability to mass-produce/ mass-manufacture jewellery, fashion and products using the 3D model STL file.
  • 3D modelling can save you up to 80% on manufacturing & labour costs.
  • Boost your product turnaround time with 3D models and manufacturing.
What do I need to start a project?

Simply click on the Get Quote page. It has a list of what is needed. Include everything that is required in your project description, and our team will contact you to finalize the project brief.

What files do I need to send in order to start a project?

We accept all types of files, including sketches and video briefings. The only rule here is that if you want us to strictly follow your drawings, you need to send them. Ideally, we prefer to work with the following materials:

  • For plans and drawings – CAD format, pdf or any other vector format.
  • If you have a ready 3D model of an object that needs further processing– with any format you have: 3ds max, obj, dwg, Maya, 3dm or any working editable file.
  • To show how the object looks, please include links to the website or photos of the product in any format you have.
  • Images of sketches you've drawn.
  • Examples you like.
  • Dimensions

Are you in doubt? Just include everything you have!

We were considering outsourcing locally. Will your option work for us?

It certainly will. Thanks to the digital nature of services and products, we’ve have been able to work worldwide for various customers. It works for our clients from South Africa, Europe, USA, Canada and Australia. It may even benefit your company from outsourcing internationally depending on the currency exchange.

How much does it cost?

The cost depends on results or services you need. You can get an exact project estimation by filling our Get Quote form.

How does payment work?

As soon as you finalize and sign the brief agreement, and submit the specified payment, our CAD Team springs into action on your project. You'll be kept informed about the progress every step of the way.

Should you need any modifications or adjustments to your project following the receipt of your final previews, charges for these changes will be applied and included in your final payment upon project approval.

How many projects can I send?

No project is too big or too small for us! We're ready to tackle anything you throw our way. Just remember to let us know your deadlines for each project.

What are corrections and are they free?

Corrections are modifications to either the design or the project brief.

Please note, corrections incur a fee determined by the scope of the changes. We will provide a quote tailored to the necessary adjustments. Upon mutual agreement, we will proceed with the project.

What type of payment do you accept?

We accept the following payment methods:

  • Bank Transfer 
  • PayPal
  • Wise
What is your turnaround time?

On average, a simple model with no rendering and no animation takes 24hours. The exact time, however, depends on many factors – render quality required, model complexity, animation. We provide a turnaround estimate with each quote.

How do you guarantee quality?

We have a rigorous quality control system. There are 3 levels of assessment involved for compliance with aesthetic quality standards. We deliver exactly what is on your signed brief agreement.

Can I communicate with the team throughout the process?

You sure can. Our clients communicate with their project manager as often as needed.. You can ask questions, leave comments, check on the task progress and request a correction when receiving previews.

We are a small company/ single individual. Do you work with small-scale projects?

We work with projects of all scales. In fact, many companies we’ve been working with for many years started as small. We create 3D models & visuals that are great for stellar advertising campaigns and sales increase, product demand testing and impactful presentations for any project scale. We also have a few customers who just love to create their own objects as a hobby!

What is Clean Earth by CAD TEAM?

Clean Earth is a recycling initiative led by CAD TEAM in efforts to alleviate the pressure our landfills in SA are dealing with, due to PET Bottle waste. 

What are your working hours?

Monday - Friday: 09:00 AM - 00:00 AM 

This is so we can accommodate both our local and international clients. 

What is the difference between a STL & editable file?

An STL file is a 3D printable file that is a mesh - which is uneditable. An editable file, like a Rhino 3dm file is editable and can be more easily changed. This is why 3dm files are more expensive - it gives you more control to edit to your liking without having to begin a model from the curves up.

Got another question on your mind?

Send us a message and we'll be in touch with you in no time.